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Elision Technolab LLP has developed the most advanced call center solution. It is furnished with all simple to advanced features and can be used by any scaled call center or business. If we talk of the call routing rules, it has covered all call routing rules one can have in the call center software:
- Automatic call routing
- Longest idle agent call routing
- Random call routing
- Least wrap up time call routing
- Skill based call routing
- Sticky agent
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